Grievance Redressal - Hindu Co-operative Bank Ltd.

For better customer service and satisfaction of the bank’s customer, following Grievance Redressal Mechanism has been devised.

1st Complaint Redressal Authority	Incharge/Officer of concerned section to which complaint relates. (immediate on occurrence of grievance)
2nd Complaint Redressal Authority	Branch Manager of the branch having complaint book (15 days complaint redressal period)
3rd Complaint Redressal Authority	Nodal officer, camped at Head office, Dalhousie Road, Pathankot (30 days redressal period for Nodal Officer)

Customers and Public may feel free to approach the following on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager or Modal Officer. If the grievances are not redressed within reasonable time, they may contact or write to our Nodal officer at Head-office. The full address and phone numbers are as follows:

—-

S.No	Name & Branch Address	Telephone no.	E-mail address
1.	The Hindu Co-operative Bank Ltd. Dalhousie Road Branch, Pathankot	01862226530, 01862234312	101@hcbank.co.in
2.	The Hindu Co-operative Bank Ltd. Main Bazar Branch, Pathankot	01862224030	102@hcbank.co.in
3.	The Hindu Co-operative Bank Ltd. Model Town Branch, Pathankot	01862253330 & 01862257330	103@hcbank.co.in
4.	The Hindu Co-operative Bank Ltd. Railway Road Branch, Maharana Partap School building Pathankot	01862390952	104@hcbank.co.in
5.	The Hindu Co-operative Bank Ltd. Sujanpur Branch, Sujanpur	01862244291	106@hcbank.co.in
6.	The Hindu Co-operative Bank Ltd. Head office, Dalhousie Road, Pathankot	01862225830	nodalofficer@hcbank.co.in